Customer service

Shipping & Returns

Shipping

We ship to all 50 US states and to US territories. We do not currently ship internationally.

Contiguous United States (lower 48)

  • Free Standard Delivery on orders of $40.00 and up.
  • Standard Delivery is a flat $7.99 on orders up to $39.99.

Alaska, Hawaii and US territories

  • Standard Delivery is a flat $24.99. Free shipping is not available to these destinations.

Standard Delivery is currently the only shipping method we offer.

Free shipping is based on your order subtotal after any discount code is applied. If a code brings your lower 48 subtotal below $40.00, the $7.99 flat rate applies.

Processing and delivery times

Processing time and transit time are separate. Processing is how long we take to pack your order. Transit is how long the carrier takes once it has left us.

  • Orders are processed within 1–3 business days.
  • Once shipped, orders typically arrive within 2–5 business days, depending on destination.
  • You’ll receive a tracking number by email as soon as your order ships.

Processing and delivery times may be longer during holidays, promotions, or periods of high order volume.

Returns & Refunds

Because our products are food items, we are unable to accept returns of opened bottles.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the issue, and we'll make it right with a replacement or refund when appropriate.

If you receive an unopened item in error, please contact us before returning it so we can provide the appropriate instructions.

Questions

For any questions regarding your order, contact us at BadDecisionHotSauce@outlook.com or call (561) 787-9400.

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